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Customer relationship management
Spreadsheets can seem like the natural choice for keeping a list of your customers and contacts, but once there is more than one contact and meeting, things can get difficult to manage.
Software designed to fit your business
Spreadsheets can seem like the natural choice for keeping a list of your customers and contacts, but once there is more than one contact and meeting, things can get difficult to manage.
Keeping track of clients, leads, prospects, quotations and invoices in one place is easy in our management systems, and migrating your data is straightforward too.
A paper based ISO9001 QMS or simple Excel file is fine for reference, but our quality management software can remind you about audits, automatically schedule the next audit, store evidence and notify you when non-conformances need to be completed.
We can automatically integrate our facilities management software with your third-party helpdesk, track COSHH information and escalate RIDDOR accidents.
From a simple list of assets we can create a living asset management system with automatic rolling programmes of inspections, tracking repairs and insurance policies and managing alerts.
Transform your paper based case management for vulnerable people with our electronic initial assessments, chronology, contact history, support plans and onward referrals.
Soon though, the limitations of using Excel as a management information tool start to show themselves. As the team grows it becomes apparent that single-user access is a difficulty, and building one-to-many relationships between companies, contacts and calls does not really work out. Once you get to five users, what if someone deletes the file by accident or does a find-and-replace without thinking? It is perhaps time to think about upsizing.
Wildfire can take your spreadsheet information, regardless of what you are storing, and convert it into a fully featured Microsoft Office style desktop application with a Microsoft SQL Server database, scaled up to however many users you need and accessible securely from whatever devices they need.
All of our desktop applications are bespoke to your requirements. We speak the language of your business – you keep your field names, your branding and your dashboard key performance indicators. Using the latest Microsoft .NET technology we integrate your new application with your other systems, such as Sage, and train your staff so they buy in at every stage.
Working with Wildfire was a pleasure, the process from my paper idea to the final piece of software was made so easy by the visual journey that Wildfire takes you through. The presentation of the site mapped out on endless pieces of paper allowed me to see how the software would work, check the links and make tweaks before the programming took place – I know now how vital this process was to ensure the software worked but to also ensure there was no need for it to be re worked!
Community Matters Yorkshire have worked with Wildfire to customise a monitoring application allowing our organisation to monitor the outcome of a wide range of services to meet our funder’s needs. A key part of this work was to create a more bespoke KPI monitoring tool which has saved the organisation significant amounts of staff resource.
Wildfire is a joy to work with, extremely professional, knowledgeable, and delivers on time. If you are looking for your next project solutions partner look no further.
Over-reliant on spreadsheets, paper or a legacy software system? Contact us today to speak to a senior designer.